Efficient functioning

Efficient functioning

Annual report 2024

01

Customer orientation

An analysis of the complaints received can lead to organisational improvements. In 2024, the complaint manager of the BIPT appraised and followed up 18 admissible complaints, over a total of 119 messages received. All agents are committed to keeping these figures as low as possible.

02

Qualified staff

The BIPT hired 17 new staff members at different levels and with various profiles. Numerous training courses are offered throughout the career of the staff. In 2024, all staff members were invited to participate in the training entitled “Introduction to artificial intelligence”. Since the BIPT’s head office moved to a new location in Brussels, its personnel has been working in modern, landscaped offices with numerous focus rooms, as well as common areas and a multipurpose room. This new working environment fosters interactions, collaboration and well-being at work. The 2024-2026 integrity policy was developed with the various players involved in integrity. The whole organisation was informed via a workshop on the integrity policy and points of action resulting from it.