Efficient functioning

The public tender including the creation of an examination website, a registration counter, online payment and a link to the BIPT customer database will soon be completed. The links between the different pieces of information will be reliable.

The checks (the first one during the initial application, the next ones every two years) of the conditions for the granting of the social tariff for electronic communications have been automated as much as possible.

An analysis of the complaints received can lead to organisational improvements. In 2022, the complaint manager of the BIPT appraised and monitored 8 admissible complaints, over a total of 53 messages received. All agents are committed to keeping these figures as low as possible.

In 2022, the BIPT hired 18 new staff members at different levels and with various profiles.

New staff numbers for the BIPT were laid down by Royal Decree on 16 December 2022. Numerous training courses are offered throughout the career of the staff.

An internal communication was sent to all staff members regarding the main integrity risks. The implementation of the integrity policy 2021-2023 continued and the BIPT Council received a report.