Efficient functioning
Annual report 2025
Customer orientation
The annual review of recipients of the old social tariff scheme concerned more than 150,000 cases; this process is largely automated.
The analysis of complaints received can lead to organisational improvements. In 2025, the complaint manager of the BIPT appraised and followed up 15 admissible complaints, over a total of 86 messages received by the dedicated e-mail address. Each day, all agents are committed to keeping these figures as low as possible.
Competent staff
The BIPT hired 23 new staff members at different levels and with various profiles.
A wide range of training courses is offered throughout the career of the staff to ensure the optimal management of knowledge in response to the diversification of skills.
A survey on well-being has been scheduled for the first half of 2026 to develop a prevention plan based on the real needs.
The 2024–2026 integrity policy was continued with a workshop on the values of the BIPT and their integration at various key moments when carrying out tasks. The entire organisation was also once again made aware of the importance of personal data processing and information security.
