Efficient functioning

Annual report 2020

The creation of an online application covering all aspects of the organisation of examinations for boat and ship station authorisations and for radio amateurs has started. This project should be completed by the end of 2021. The control of the conditions for the granting of the social tariff for electronic communications has been automated as much as possible. The automated processing concerns 83% of the 190,000 processed files.

The management of complaints regarding an action of the BIPT allows us to improve our processes, such as the way the BIPT interacts with the people and companies with which it comes into contact. The homepages of the new website present recently published content and the most searched topics. Quicker, easier to use, its navigation is two clicks away from anything, and a search engine quickly displays the wanted information.

The BIPT has recruited three civil engineers, a legal expert, nine administrative collaborators and three technicians. The working rules were revised, and the action plan to prevent psychosocial risks was implemented. Our agents receive opportunities to improve their skills. The training courses that could not take in place in face-to-face were given online. All functions suitable for teleworking have switched to this mode of operation.

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